Terms and Conditions


This site is operated and owned by Dementia Interpreters Limited. While you continue to use or browse this website you are agreeing with and will be bound by the following Terms and Conditions of use which together with our Privacy Policy govern our relationship with you in relation to this website. The Terms & Conditions are subject to change without notice.


When you access or use this website you are showing your agreement and acceptance of our Privacy Policy. Please refer to our Privacy Policy (at the bottom of this page) which explains how we collect, use, and disclose information in respect to your privacy.


We, or any third parties do not provide any guarantee as to the accuracy, performance or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that there may be some information or materials that contain inaccuracies or errors to which we exclude liability for to the full extent permitted by law. We reserve the right to correct any such errors or omissions.

It is your responsibility to make sure that any information or services you choose meet your requirements.

It is at your own risk using any information and materials from this website to which we are not liable.

If any part of this agreement is held invalid or unenforceable, that part will be construed consistent with applicable law. The remaining parts will remain in full force and effect. 

These Terms of Use of this site are governed by the laws of England, Wales, Scotland, and Ireland, without regard to the conflict of laws of provisions.

Dementia Interpreters Limited may delegate these Terms & Conditions and our Privacy Policy, in whole or part, to any person at any time with or without your consent. You may not delegate any rights or obligations under these Terms & Conditions or Privacy Policy without Dementia Interpreters Limited written consent.

Any unauthorized delegation by you is void.


For contractual purposes, you consent to receive communications from us. You may opt out by checking the appropriate opt-out links in these communications or by mailing us at Dementia Interpreters Limited, Field House, Earls Colne Business park, Earls Colne, Colchester, Essex, CO6 2NS. If you do opt-out this will prevent you from receiving further training, messages and updates from us.


Occasionally, Dementia Interpreters Limited may link to other websites that we believe may be of interest to you and other customers. These websites may other resources and may be owned by other third parties.

Dementia Interpreters Limited is not responsible for the content of any sites we link. We are not responsible for any of the content, products, updates or changes to such linked sites. Using such links and visiting the linked sites is entirely at your own risk.

We always recommend reading and understanding the Privacy Policy’s, Terms & Conditions and any Disclaimer’s on any third-party website.

We will not be held responsible or liable for any damages or losses caused by third party websites.

Third parties may use links to our websites whether it be through reviews, training courses, products, home page or other.

These may be allowed providing they are not misleading, reflecting unfavourably to Dementia Interpreters Limited, incorrect use of name “Dementia Interpreters” or company logos, implying false endorsements, approvals or sponsorships and does not use similar logos that could be see as confusing to our own.

No use of the Dementia Interpreters or Dementia Dictionary logo or other logos of companies within Dementia Interpreters Limited is allowed without permission or agreement of the company director.

The website contains material which is owned by or licensed to Dementia Interpreters Limited. This can include logos, appearance, graphics, layout, design and more. All trademarks reproduced in this website, which are not the property of, or licensed to Dementia Interpreters Limited, are acknowledged on the website.


Refunds are available for video online course purchases within 14 days of purchase. This only applies to purchases over £50 including VAT. For orders under £50 including VAT, no refunds are due without authorisation of Dementia Interpreters Limited. No refunds are available for classroom courses unless by agreement with Dementia Interpreters Limited.

It is the responsibility of yourself to ensure you purchase the correct training that is required by your industry or company. We recommend you check with the body that governs your specific industry before paying for your course as no refund will be given should you need additional training.


As a customer/user providing us information we may create an account which includes a unique username and password to access your account to which you may receive messages from us.

You agree to notify us immediately of any unauthorized use of your password or account. We are not responsible for any liability, losses, or damages from the unauthorized use of your username, password or your account.

We reserve the right to change any or all of these rules or to discontinue, temporarily or permanently, any of the site features at any time without notice to you, and you agree to be bound by any changes.

We are not liable for direct, indirect or damages of any kind.

These include, loss of employment, employability, lost revenues, profits, business or data, injury based on errors and any other inaccuracies that may be in any way related to our site or for any claim. Communications made through this website or through email will not constitute legal notice to the company or any of its employees or representatives in any situation where notice to the company is required by contract or any law/regulation.

You will agree that you will not: use another user’s account without permission, provide false or inaccurate information when setting up an account, publish or link to malicious content to damage or disrupt another user’s computer or interfere with the normal functioning of the website and services.


You are solely responsible for the content of your postings and have the legal right or permission/consent from the person who has written or contributed to the content of your submissions.

You agree that we are not responsible for any submissions, including any content linked to from the submission.

You agree that you may experience or be exposed to user content that is inaccurate, offensive, or objectionable.

Dementia Interpreters Limited reserves the right to remove any submissions deemed to be inaccurate, offensive, malicious, racist, prejudice, abusive, unlawful or inappropriate.

You agree not to post anything that is deemed to violate any copyrights, trademarks or other intellectual property rights, advertise any other business, violation of privacy, is seen to be sexually explicit, obscene, pornographic, defamatory, violation of any law or is degrading to any basis of disability, ethnicity, religion, gender, race, sexual preference or any other classification.

Dementia Interpreters Limited reserves the right to monitor all posts on public areas of the website and reserves the rights to suspend or remove accounts of those who do not follow the terms of use.

You agree and acknowledge that any use and/or reliance on any information is at your own risk. We are not endorsing the content of any submissions and will not be considered liable for their reliability.


Privacy Policy 

We appreciate you putting your trust in Dementia Interpreters Limited concerning your personal data.

Please read this Privacy Notice carefully as it describes how we collect, use and disclose your personal data. Personal data is any information relating to a living person.

Data Controller

Dementia Interpreters Ltd

Field House

Earls Colne Business Park

Earls Colne




Information we collect about you

We may collect personal data from you when you buy or use our products or services, when you participate in a training programme, when you sign up to newsletters or other subscription services, interact with us on social media platforms, contact us or use our websites.

The categories of personal data we may ask can include your name, occupation, contact information such as your email, postal address and phone number. We may also keep copies of any correspondence you send us which may include personal data.

How we may use your personal data

We are required by law to provide you with information about the purposes for which we use your information and the legal justification for us to use that information. There may be a legal justification for us to use your personal data where;

  • Using your information is in our legitimate business interests (provided these interests are balanced against your rights).
  • We need to process your personal data to comply with legal obligations to which we are subject.

We use personal data such as your name, email address, postal address, telephone number, IP address; preferences, and site usage information to better understand you and your preferences so that we can provide you with communications regarding our services and websites.

We use your personal data to send you service and news-related communications about your education, for example to let you know when any new training programme related to your line of business.

We may also use your personal data to answer your technical questions about the website, training you are attending and any other general enquiries you may make.

We use your personal data when we are organising copies of certifications or access to online training portals.

We need to use your personal data to process orders you may make and keep you to informed of their progress.

How do we protect your personal data?

We have taken the necessary technical and organisational security measures to safeguard our user’s information against unauthorised access, use, alteration or loss. All information provided is stored, secured and coded.


Online content contributions

If you choose to contribute to a social, community forums or other publicly available area or feature of our website, the information you submit may be made available to the general public. We strongly recommend that you do not submit or post any personal data to any forums, such as your full name, home address, phone number or any other information that would enable others to contact or locate you.

Updates to our Privacy Notice

As our business changes, we sometimes need to make changes to the way we collect and use your personal data. Therefore, this Privacy Notice may be updated at any time. If we make changes to this Privacy Notice, we will submit a notification on the home page of our website and/or send an email informing you.

How to contact us

If you have any questions or queries about this Privacy Policy or if you would like to make any request relating to your personal data then please

  • Send an email to info@dementiainterpreter.com 
  • Write to us at, Dementia Interpreter Limited, Field House, Earls Colne Business Park, Earls Colne, Colchester, Essex, CO6 2NS